Doing Better, Every Day

At Addison West, we believe building a responsible business is an ongoing practice, not a finished achievement. Our commitments help guide the decisions we make—for our customers, our team, our community, and the environment.

We're proud of the progress we've made, but we know there's always more to learn. We regularly review our policies, measure our impact where we can, and look for ways to improve over time.

The commitments below reflect the principles that guide our business today and the standards we continue working toward.

We believe trust is earned through transparency, accountability, and thoughtful decision-making. We strive to operate our business ethically, communicate honestly, and consider the long-term impact of the choices we make.

Trust matters. We aim to communicate clearly, honestly, and respectfully about our products, our partners, and how we do business.

We work to ensure our product descriptions, imagery, and messaging are accurate, inclusive, and reflective of our values. We avoid exaggerated claims and strive to be transparent about materials, sourcing, and impact wherever possible.

Our approach favors progress over perfection. As we learn more, we continue to refine how we represent our products, our partners, and our work.

We believe every person deserves to be treated with dignity and respect. That belief guides how we work with our employees, customers, makers, suppliers, and partners.

We're committed to conducting business ethically and responsibly, supporting fair and respectful working relationships, and expecting the same standards throughout our business relationships.

We believe businesses have a responsibility to reduce their environmental impact. We're committed to measuring our footprint, reducing waste, making more sustainable purchasing and operational decisions, and continually looking for ways to improve.

We recognize that meaningful progress happens over time and are committed to taking practical, measurable steps that reduce our environmental impact while strengthening our business for the future.

Addison West does not engage in lobbying activities, employ lobbyists, or make financial contributions to influence legislation or public policy. If this changes in the future, we'll publicly share our approach and ensure any advocacy aligns with our mission and values.

We believe different experiences, perspectives, and backgrounds make our team, our business, and our community stronger.

We're committed to building a workplace where people feel respected, supported, and able to contribute fully. Our efforts include thoughtful hiring practices, ongoing learning, professional development, accessible communication, and regularly reviewing our policies and practices as we continue to learn and improve.

Creating an inclusive workplace is ongoing work, and we're committed to approaching it with humility, accountability, and a willingness to keep learning.

We believe responsible businesses should be open to feedback and willing to learn from it.

If you have a concern about our business practices, workplace, products, partnerships, or the way we've conducted ourselves, we'd like to hear from you. We review every submission thoughtfully and are committed to addressing concerns fairly, respectfully, and without retaliation.

Submit a concern to: accountability@theaddisonwest.com

What happens next

• We'll acknowledge your submission within five business days.
• We'll review the concern and gather any information needed.
• We'll keep you informed throughout the process and aim to provide a response within 30 days whenever possible.
• We regularly review feedback to improve our policies, practices, and the way we do business.

We're currently pursuing B Corp Certification as one way to measure our progress and strengthen our commitment to responsible business.

Certification isn't the finish line. It's a framework that helps us ask better questions, improve our practices, and hold ourselves accountable over time.

As our work evolves, we'll continue sharing updates on the progress we're making.