Yes, you can cancel your order by emailing us at support@theaddisonwest.com as long as your order doesn't include furniture, lighting, or rugs. Orders for furniture, lighting, and rugs cannot be canceled as these items are shipped directly from our manufacturers. If you need to modify your order simply cancel your original order and place a new order with the correct items.

We are not able to make changes to shipping addresses after an order has been placed. Please carefully review your address before completing checkout.

Addison West is not responsible for orders shipped to incorrect or incomplete addresses entered at the time of purchase. If a package is delivered to the wrong address due to a customer error, we are unable to retrieve, refund, or reship the item.

Gift wrapping is available at checkout, and you can purchase gift cards here.

All shipping rates and options can be found on our shipping page here.

Lead times vary depending on the product, destination and carrier. In general, we work to ship in-stock items out within 24 hours of order receipt. We ship the majority of smaller items via UPS. This includes decor, kitchen, books and gifts.

Changes to an address or order cannot be made after the order has shipped.

You can check your order status and track your order here.

We currently only ship within the United States.

Once your package is out of our hands, it’s quite literally out of our hands—and we’re not able to intervene with the shipping carrier on your behalf. Shipping carriers require the recipient to file any claims or delivery inquiries directly.

If your order has been marked as delivered but you can’t find it, your next step is to contact the carrier directly. As the mail recipient, it’s your responsibility to work with them to resolve any delivery issues.

Addison West is not able to refund or replace items that have been marked as delivered. 

We accept returns on eligible items within 14 days of delivery. Items must be unused, with tags attached and original packaging intact. To start a return, use our Return Portal to receive a return authorization and prepaid label.

Final sale items include: furniture, lighting, rugs, apparel, accessories, sale items, seasonal goods, food, custom products, items shipped directly from our partners, and anything marked “final sale.”

See our full refund policy here.

To start a return, head to our Return Portal. Once your return is approved, you’ll receive a Return Authorization Number (RMA), a prepaid shipping label, and instructions. Be sure to include your packing slip and send the item back in its original condition and packaging.

Yes. The following are final sale and cannot be returned: furniture, lighting, rugs, apparel, accessories, vintage, sale items, seasonal and holiday items, food and pet food, custom or personalized products, items marked “final sale,” and products shipped directly from our partners.

For in store returns we refund immediately back to the original form of payment. Please note that orders paid by check can take up to 14 days for a refund check to be issued.

For online returns, we will notify you once we’ve received and inspected your return. If everything is in order, you’ll be refunded back to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

All sale items and items marked “final sale” are not eligible for return. This includes promotional discounts, markdowns, and select categories like furniture, lighting, rugs, apparel, accessories, vintage, seasonal items, food, items shipped directly from our partners, and custom pieces. We encourage you to review product details carefully before purchasing final sale items.

You'll find a size guide listed with each item. Or you can check our size guide page here.

Size information is listed on each product page. Please reach out to our team if you have questions about an item.

Waitsfield Flagship Store
5275 Main St, Waitsfield, VT 05673

At The Old Stone Mill
3 Mill St, Middlebury, VT 05753

The Waitsfield Flagship Store is open:

Mon-Sat: 10AM - 5PM
Sun: 10AM - 4PM

For hours for Addison West at The Stone Mill Public Market please check hours for the The Stone Mill Public Market.

We offer in-store pickup at our Waitsfield location and orders are typically ready for pickup within 2 hours.

Yes, you can by filling out our interior design inquiry form here.

Enter your promo code or discount code at checkout in the discount code section.

Yes, we do. Our rewards program offers you 2% cash back to apply to future purchases. It's easy and free to join. Sign up here.