Palecek Isla Chandelier

Many of our furniture and lighting products ship directly from our partners. Processing time can take up to 1 week, with delivery within 1–3 weeks once your order becomes available. Once our partners have processed an order for shipment, it cannot be canceled. There is a 20% restocking fee applied to standard furniture items that are returned. Custom furniture and lighting orders cannot be canceled or returned. We offer two shipping options for furniture and lighting:

Free Threshold Delivery

Furniture and lighting shipped directly from our partners ship free of charge, either by freight or via UPS/FedEx for smaller items. This means that the freight carrier will remove your item from their truck and bring it to the threshold of your residence. In the case of apartment buildings, the carrier will deliver to the exterior ground floor. Freight carriers will not unpack or remove packing materials. 

White Glove Delivery

For select furniture and lighting items, we’re pleased to offer a white glove delivery option. Includes unpacking your item, bringing it into the room of your choice, and assembly as needed. White glove delivery is available on eligible items only and is subject to an additional $150 fee per item. Select items ship with free white glove delivery. Lighting installation not included. For larger orders with multiple furniture pieces, our team can provide a customized quote for white glove delivery of the full shipment. To learn more or confirm availability, please contact our furniture team at dana@theaddisonwest.com.

Pre-order Items

Our team works hard to update our site regularly to reflect the most accurate stock and estimated shipping timeframes. Changes to an estimated shipping time frame attributed to a delay in production may occur and are subject to change. Our team will notify you of any changes to the item(s) in your order and ship any available items.