Logistics and Client Services Manager

Addison West is hiring a part-time Logistics and Client Services Manager
Position: Part-Time Logistics and Client Services Manager
Location: Flexible
Salary: $25/hr+ depending upon experience. 20-25 hours/week.
Benefits: Employee Discount, Paid Breaks

About Addison West:
Addison West is a fast-growing retail and e-commerce brand based in Vermont. We have two retail locations and service customers throughout the US via our website and home furnishings partners. We also provide interior design services to clients both in-person locally and virtually. In our fourth year, we continue to grow more than 20% per year, providing opportunities for career growth and mobility.
Addison West is a company with a singular purpose: Connecting people with the places and things they love. We believe in the magic of the perfect something. For you. For them. For home. For life.

That mission drives us on a daily basis to find and source unique new products, to creatively merchandise and market our offerings, and to connect with customers where they are, based on their needs and budgets. The magic of the perfect something can be as simple as the perfect greeting card or as complex as a whole home renovation.

Our work environment is highly creative, collaborative, and flexible. We all wear many hats and enjoy the collective success that comes from helping each other solve problems in service of our design clients and retail customers.

Our team is a group of positive, hard-working people dedicated to making every day better - for each other and for our customers. If you are looking for a place to start or grow your career, or maybe a part-time job with zero drama, Addison West is the place. 

Job Summary:
We are seeking a detail-oriented and highly organized Logistics Manager to join our team. This individual will be responsible for managing the flow of furniture and lighting shipments, ensuring timely delivery, handling customer service inquiries, and assisting with delivery coordination and scheduling for our Waitsfield store location. The ideal candidate will have experience with furniture delivery logistics, data analysis and customer service. Work hours are highly flexible and can vary based on the number of orders in process.

Responsibilities include: 
- Manage logistics process for drop ship furniture and lighting including selection of freight partner via quoting and cost analysis based upon client's chosen level of service.
- Oversee multiple deliveries weekly and proactively ensure customer readiness for delivery receipt and inspection
- Work with carriers and manufacturers to file claims in cases where there are delivery issues.
- Identify new carriers and opportunities for cost savings and efficiency.
- Respond to inbound customer inquiries via email and chat. 
- Assist with returns processing for mail order customer issues (incorrect item, breakage or loss.)
- Assist with inventory management.
- Establish and document processes to educate and train future team members 
- Attend weekly team meetings. Submit end of quarter freight reports. 
- Bachelor's degree 
- Proven experience in logistics or supply chain management role
- Strong knowledge of logistics processes, including shipping, receiving, and inventory control
- Excellent organizational skills with the ability to prioritize tasks effectively
- Strong attention to detail and accuracy
- Excellent communication and interpersonal skills

Interested? Please email an introductory note and your resume to: mo@theaddisonwest.com