Shipping Policy

GENERAL DECOR ITEMS

Lead time and shipping varies depending on the product. Information will be specified in each product  description. Please note, changes to an address cannot be made after 24 hours of order receipt. Once  your order has shipped, we cannot make changes to the order. 

BACKORDERED ITEMS

Our team works hard to update our site often to reflect the most accurate stock and estimated shipping timeframes. Changes to an estimated shipping time frame attributed to a delay in production may occur and are subject to change. Our team will notify you of any changes to the item(s) in your order and ship any available items.

ARTWORK

Our artwork is custom, made-to-order. Please allow 6-8 weeks from our vendors for fulfillment and delivery, unless otherwise specified on the product page. Due to the custom nature of our pieces, all  artwork sales are final. 

ALASKA & HAWAII

We offer shipping to Alaska and Hawaii on an exception basis. Please contact us via info@theaddisonwest.com if you are interested in getting an estimate and time frame for shipping to Alaska or Hawaii. Thank you!

INTERNATIONAL ORDERS

Unfortunately, we cannot ship to the U.S. territories or foreign countries. 

DAMAGES

Please inspect all deliveries upon receipt. Any damage to shipping boxes or pallets should be noted immediately. If you are receiving a large item through a freight company please note any damages before signing. Please document any damages by taking photographs of packaging and product. Contact us at info@theaddisonwest.com or 802.528.7980 with any questions regarding receipt of damaged decor, furniture, lighting, or art work. 

RETURNS

We do not refund initial and/or return shipping costs associated with a general return.

For any questions regarding our products, please contact us at info@theaddisonwest.com.